1. Information We Collect

We collect information to provide better services to all of our supporters and visitors. The types of personal data we collect include:

• Contact details (such as name, phone number, and email address) when you report a rescue, sign up as a volunteer, or book a visit.
• Information provided when relinquishing or adopting a pet through our registry services.
• Donor transaction information when you choose to support our shelter financially.

2. How We Use Information

We use the collected information for purposes including:

• Processing volunteer, visitor, and CSR applications.
• Reaching out to rescuers, owners, and coordinators to streamline rescue operations.
• Managing the health records, admissions, and adoption pipeline of all animals in our care.
• Sending newsletters or updates when explicitly subscribed to.

3. Data Security

We prioritize your privacy and take all necessary technical and organizational measures to safeguard your personal data. We do not sell, trade, or share your personal information with external third parties without your explicit consent, except as required by law or for official service operations.

4. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to incorrect data, or request the deletion of your personal data from our systems under relevant data protection regulations. Contact us at info@charlies-care.com for queries.